Refund Policy

At CAS Club, we want you to be fully satisfied with your purchase. If for any reason you are not, our refund policy is designed to be simple, transparent, and fair — in line with UK consumer legislation.

Eligibility for Refunds

  • You have the right to cancel your order within 14 days of receiving your item.

  • To be eligible, items must be returned unworn, unused, and in their original packaging, including tags and labels.

  • For hygiene and quality reasons, we cannot accept returns of items that show signs of wear.

How to Start a Return

  1. Email us at support@thecas.club within 14 days of delivery, stating your order number and reason for return.

  2. Our team will provide you with return instructions.

  3. Once we receive and inspect the returned item, your refund will be processed to your original payment method.

Refunds

  • Refunds will be issued for the product price only. Original shipping costs are non-refundable.

  • You are responsible for return shipping costs unless the item was faulty or incorrect.

  • Refunds may take up to 10 working days to appear, depending on your bank or payment provider.

Exclusions

  • Pre-order and limited edition items may be final sale unless otherwise stated on the product page.

  • Items returned outside the 14-day window cannot be refunded.

Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us immediately at support@thecas.club and we will arrange a replacement or refund at no additional cost to you.